Refund Policy
Help with cancellations, damaged items, and order concerns.
Request a review
If you need to cancel an order or report a problem, contact us with your order reference, delivery details, and a description of the issue. Include photos where they help explain damage or a product concern.
Order-specific conditions
Eligibility for cancellation, return, replacement, or refund depends on the purchased item, order status, and conditions communicated at checkout or in your order confirmation. Contact us for the conditions that apply to your order.
Live plants
Live plants are perishable. Please report delivery concerns promptly and keep the plants in suitable conditions while your request is reviewed.
Wallet credit
Plant-purchase wallet credit is separate from a payment refund. Refer to the wallet conditions supplied with your order for its use, validity, and any restrictions.
Get support
This page does not limit any rights available under applicable consumer law.
Contact us about your order